FAQ

Neluva is a beauty brand making easy, everyday essentials for lips, lashes, brows and skin. Our formulas are cruelty-free and made to help you feel confident in your own skin.
We're based in Spain and ship our products to customers all over the world.
The quickest way to reach us is the form on our Contact page. Send us your question and order number (if you have one) and our team will get back to you as soon as possible.
We accept all major credit and debit cards, PayPal, Apple Pay and Google Pay, plus local payment methods depending on your country. Every payment goes through a secure, encrypted checkout.

The foundation contains tiny encapsulated pigments. As you blend, they break open and adjust to the warmth and undertone of your skin, so the shade settles into a natural match.
It's made for fair to medium skin tones and everything in between. There's no need to pick a shade: it adapts to you as you blend.
Yes. Our products are never tested on animals, and our formulas are vegan.
Glycerin keeps skin hydrated, mica gives a soft, natural finish and vitamin E helps nourish the skin. The formula is lightweight and non-comedogenic.
It's made to stay put for up to 16 hours without fading, oxidising or transferring.
Absolutely. Apply your moisturiser and primer first, then the foundation. You can layer concealer and setting powder on top as usual.
Coverage is buildable. One pump gives a natural, medium coverage, and you can add a thin second layer wherever you want more.
No. Duties and taxes are covered, so the price you see at checkout is the price you pay. There are no extra charges when your order arrives.

We ship worldwide, with the exception of a few remote islands. If your country is available at checkout, we ship there.
Orders leave our warehouse within 24–48 hours. Depending on your location, delivery usually takes 5–7 business days.
As soon as your order ships, we'll email you a tracking number so you can follow your parcel all the way to your door.
Yes, standard tracked shipping is free on every order. You can also add Premium Shipping Protection at checkout for insured, prioritised delivery. Read our shipping policy for all the details.
Contact us as soon as possible through our Contact page. We'll do our best to update it, but we can't change the address once your order has been dispatched.

You can return unused items in their original packaging within 14 days of delivery. Our Color Changing Foundation also comes with a 30-day money-back guarantee: if the shade isn't right for you, you get a full refund. Read our refund policy for all the details.
Contact us through our Contact page with your order number before sending anything back. We'll reply with your return details and the address to send it to.
Once your return arrives and has been checked, we'll refund you to your original payment method. Depending on your bank, it can take 5–10 business days to appear. You can also choose store credit or an exchange instead.
We're sorry! Email us a few photos of the damaged item and its packaging, and we'll send you a replacement or a full refund at no extra cost.
Yes. You can exchange an item for another product of the same value within 14 days of delivery. If you choose something more expensive, you just pay the difference.

The Color Changing Foundation adapts within seconds as you blend. Our serums work over time: use them every day, and most people start to notice a difference after a few weeks.
1. Prep: start with clean, moisturised skin and a primer if you like.
2. Build the base: apply one pump and blend outwards with a brush or sponge.
3. Customise: add a thin second layer where you want more coverage.
4. Set: finish with a light dusting of powder for extra wear.
Our formulas are made with gentle, skin-friendly ingredients. If you have sensitive skin, we always recommend a small patch test before first use.
Yes, the Color Changing Foundation contains SPF 15.

NEW Neluva Skin