Last updated: October 14, 2026

1. Overview

This website is operated by Neluva ("we", "us", "our"). By visiting our site or buying from us, you agree to these Terms of Service. Please read them carefully. If you don't agree with them, please don't use the website or our services.

2. Using our store

By using this site, you confirm that you are at least the age of majority where you live. You agree not to use our products or website for any unlawful purpose, and not to try to interfere with the security or normal working of the website.

3. Products and information

We do our best to show our products, colours and descriptions as accurately as possible. Colours can look slightly different depending on your screen, and we can't guarantee that every description is completely free of errors. We may change products, descriptions or availability at any time.

4. Prices and payment

Prices are shown at checkout in your local currency where available and may change without notice. We may refuse or cancel an order, for example if a product was listed at an incorrect price or if we suspect fraud. If we cancel an order that has already been paid, we'll refund you in full.

5. Shipping, returns and refunds

Our Shipping policy and Returns & refunds policy form part of these terms.

6. Personal information

How we collect and use your personal information is described in our Privacy policy and Cookie policy.

7. Product use

Please read the ingredients and instructions before using any product. If you have sensitive skin or known allergies, do a patch test first and stop using a product if irritation occurs. Our products are cosmetics and are not intended to diagnose, treat or cure any medical condition.

8. Third-party links and tools

Our site may contain links to, or tools from, third parties. We're not responsible for their content or practices, and your use of them is at your own risk and subject to their own terms.

9. Reviews and comments

If you send us reviews, comments or other content, you confirm it is your own and doesn't break any law or anyone else's rights, and you allow us to use it on our website and channels. We may remove content we consider unlawful, offensive or misleading.

10. Intellectual property

All content on this website, including text, images, logos and design, belongs to Neluva or its licensors and may not be copied or used without our written permission.

11. Liability

To the extent permitted by law, we are not liable for indirect or consequential losses arising from your use of the website or our products. Nothing in these terms limits any rights you have as a consumer under applicable law.

12. Changes to these terms

We may update these terms from time to time. The latest version will always be on this page, and changes apply from the moment they are published.

13. Governing law

These terms are governed by the laws of Spain, without prejudice to any mandatory consumer protection rules of your country of residence.

14. Contact

Questions about these terms? Get in touch through our Contact page.